Standard Warranty on Faulty Items
All parts (besides some exceptions outlined below, *must read*) are covered by a standard 1 year
return to base warranty. To confirm the warranty on your product or if you are unsure if the part/s you have are faulty
please email SUPPORT@IJK.COM.AU.
If you originally paid for freight on the item and if the item is
faulty as standard we cover the return freight (from us to you, not the
other way around). However if the item is not found faulty any return
freight must be at your cost. A fee for extended testing on non-faulty
products or other fees may apply*.
Goods that have been misused/tampered with or have been physically
damaged will not be covered by warranty and will void any warranty
WARNING: If sending in a device with your own data on it (such as a
harddrive) it is your responsibility to backup the data (if possible),
as the data will not be saved/recovered during the warranty process.
If you are sure the item/s are faulty please send/bring in the faulty part/s with a copy of
your original invoice and fault description. If you are sending the product
in we are not responsible for damage in transit to us so please be sure to package
the goods safely.
Courier/Express/Physically bring in to: 230 Liverpool Rd, Enfield 2136
or Post to: PO Box A102 Enfield South, 2133
Exceptions to Standard Warranty:
- Consumables/media/disposables, cables, refurbished items, Generic
keyboards/mice (and other obvious things besides) will usually have a
warranty period less than 1 year. Please contact us to find out the
specific warranty period of the product (presale). As per other
products; it is best to bring back the item within 7 days for quickest
- Some products have a Manufacturer warranty which the
manufacturers have a warranty service direct to the customer in which
contact and warranty is best done directly through the manufacturer;
AND/OR, some manufacturers offer an extended warranty over 1 year on
certain products. See below for more details.
- When third party warranty from United Electrical is purchased then all terms, conditions and responsibility is handled through UE directly by default. See below.
Replacement time (standard warranty only):
If your product was DOA please notify us or send/bring it in to us within
7 days of your invoice date to enable the quickest processing time. That way if we have stock we should be able to replace the
product on the spot. Please return all packaging & contents.
If you cannot get the product to our store within 7 days
please email SUPPORT@IJK.COM.AU
with the part# , serial# ,invoice# and fault description within the 7
days. That way we should be able to process this as a DOA, but there is
guarantee. After that has been done we would need the product sent in
If your product was not DOA then we need to send back the faulty product to
supplier/manufacturer for a replacement/fix. Typically you can get a replacement
within 2 weeks. However it can vary greatly from product to product.
Manufacturer Warranty on Faulty Items:
Some parts have extra and/or are covered by direct to Manufacturer warranty and so
support/warranty is usually done directly to Manufacturer.
sometimes we can help you getting this done if going direct is an issue
to you, but usually you will need to pay for freight/handling charges,
See below for some contact details.However if the
product is DOA please contact us (by email or phone) asap (best
within 7 days) so can verify with you if something equally suitable can
be done here.
The list below is not extensive and is just for a reference
guide. Either check inside your product for warranty information or email SUPPORT@IJK.COM.AU.
- Monitors/LCDs: Typically 3 years.
- Printers/Scanners etc: Typically 1 year
- Consumer Electronics (Digital cameras, DVD Players, etc): Typically 1 year
- Notebooks/PDA etc: Typically 1 - 2 years
- Sony Products (besides Monitors): Typically 1-2 years
- All Network products (Synology/Netgear/Dlink/Netcomm/Billion/Tplink etc): Typically
1-2 years. All contact must be direct through manufacturer first , even if DOA.
- All/most UPS manufacturers work in a similar way to Networking products above.
- Intel Products: Typically 3 years
- Memory Manufacturers: Some brands have extended warranty.
1 year back to IJK. Typically Lifetime to manufacturer.
- Refurbished Products:Typically refurbished items have 1 month warrantee,
unless otherwise indicated.
Firstly, and most importantly please contact us by email or phone to
verify if a return/credit will be ok. Read below for guidelines on this
- No freight costs, service fees or credit card surcharges can be refunded (except under special circumstances)
- We may replace, credit, refund or exchange faulty products at our discretion
- Refunds/Credits are usually made at the current market value
- Usually Networking products should not be returned until you
have authorisation from the manufacturer first (to save time both for
you and ourselves)
Returns of non-faulty products: This is *not* a
satisfaction guarantee or try before you buy policy, please be sure of
your purchases. Any doubts please email us first. Individual
compatibility of items not guaranteed unless installed and tested by our
If you purchased a product and have a change of mind then we
may, at our own discretion, be able to
accept a return for refund/credit provided the product is in original
packaging/contents/condition and if it is returned within 7 days.
However, a minimum of 10% (or $10 if under $100 , $5 if under $20)
restocking fee will by default be placed on any returns of this sort
(may be wavered if completely unopened & and you would like a store
Larger restocking fees may be accommodated by us if you cannot return
it in its original condition.
If a product is faulty during it's one year warranty (past the DOA period) then it
is subject to either the standard or manufacturer warranty replacement/fix and usually no refunds/credits will be offered.
*Notes: If the testing of a product that is non faulty is done at an
inconvenience to us then the standard fee will be $30 for the first hour
and $50 per hour afterwards.
Also if it is reasonable to do so; certain fees may be charged for
certain warranty cases wherein it is lawful that the customer may have
to cover some of the expenses.
Any refunds may incur a $5 accounting fee on top of anything before
mentioned (this is rarely applied but will usually only apply to
mistakes made by yourself, in purchasing the wrong product etc).
Refunds on Deposits: No refunds can be made on deposits for Special Order-in orders.
Manufacturer Contact Details
Below is a list of contact details for various manufacturers that can
be contacted regarding technical support and direct warrantee claims.
||1300 365 100
||1300 262 669
||1300 278 788
||1300 130 336
||02 8999 0728
||(02) 8875 6000
||13 13 83
||Cust care 1800 812 393/ Tech 1300 790 877
||ANZ_CC_Cust_Serv@Dell.com / ANZTechSupport@dell.com
||(02) 9698 8283
||1300 766 868
||1300 303 059
||1300 361 054
||1300 364 484
||13 10 47
||1800 649 931
||(02) 8223 9140
||1300 362 345
||1300 362 192
||1800 643 156
||1800 605 731
||1800 025 544
||13 20 58
||1300 651 808
||(02) 9424 2000
||1300 361 254
||1800 677 203
||1300 361 392
||1300 666 383
||+61 2 9533 3055
||1300 362 603
||1800 147 201
||1800 648 628
||1300 226 429
||1300 138 324
||1300 875 465
||1800 880 818
||1800 028 962
NWS (National Warranty Services) Third Party Warranty:
This is for the warranty services provided through NWS. This includes
warranty extension , onsite services etc. See under the service
category for the options available.
for their terms and conditions. The warranty contract is directly
between the customer and NWS. All resposiblilty is beared by NWS once
the contract comes into effect. See their website here http://www.nationalwarranties.com.au
Product information is acquired from suppliers and relevant
manufacturers. Please check directly with the manufacturers for the most
up to date information.
While we make every effort to keep this site current and error free, we
cannot honour errors which include but are not limited to
outdated/incorrect pricing and/or specifications.
Prices and specifications can change without notice. Pictures are for
illustration purposes only. Individual compatibility of items not
guaranteed unless installed and tested by our technicians.
All our website information and our products / services are provided "AS
IS" with no guarantee or warranty whatsoever against possible damages
that may arise from the use of the information on this site or use of
any of our services and/or products provided it is within the law to do
We will do what is required by law and will aim to do our utmost to do
what is agreeable and correct so as to avoid any such issues. Any order
made on this website may be become void at our discretion, whether
payment has been made or not. For example, this may happen in an order
with an item which has found to be no longer available, or available at
quoted price. Any funds paid will be refunded if applicable. Individual
compatibility of items not guaranteed unless installed and tested by our
If in the unlikely event it is found that we have sent you the wrong
product please make sure to not open or use the product at all and
contact us immediately upon reciept. Once the unit is returned we can
exchange the unit for the correct one ordered or an agreed upon
If you open and use the product then there may be fees applied to
restocking and exchanging the item depending on the condition. Typically
it will be at least the standard 10% restocking fee.
If you do not return the unit in a reasonable amount of time (standard
time frame is 7 days) then we may not be able to accept the return or
there may be a fee applied).
If we find it is entirely our fault then all freight costs should be
covered by ourselves. In this case contact us so we can nominate or
organise the preferred return method.
If any products are missing from a delivery you have received then please contact us immediately after receiving delivery.
Ownership of Goods:
All goods ordered on this site are the sole property of IJK
Interernational Pty Ltd until the funds required have been paid and
No terms listed on this page sets out to or is able to override your
Statutory Warranty as outlined in the Fair Trading Act (unless there is a
provision within law enabling this).