Standard Warranty on Faulty Items

All parts (besides some exceptions outlined below, *must read*) are covered by a standard 1 year return to base warranty to the original purchaser. There is a small handling/courier fee for warranty claims past our standard 1 year warranty for items which are still covered under manufacturer warranty. To confirm the warranty on your product or if you are unsure if the part/s you have are faulty please email SUPPORT@IJK.COM.AU. If you originally paid for freight on the item and if the item is faulty as standard we cover the return freight (from us to you, not the other way around). However if the item is not found faulty any return freight must be at your cost. A fee for extended testing on non-faulty products or other fees may apply*.
Goods that have been misused/tampered with or have been physically damaged will not be covered by warranty and will void any applicable warranty.

WARNING: If sending in a device with your own data on it (such as a harddrive) it is your responsibility to backup the data (if possible), as the data will not be saved/recovered during the warranty process.

Exceptions to Standard Warranty:

• Consumables/media/disposables, cables, refurbished items, Generic keyboards/mice (and other obvious things besides) will usually have a warranty period less than 1 year. Please contact us to find out the specific warranty period of the product (presale). As per other products; it is best to bring back the item within 7 days for quickest processing.
• Some products have a Manufacturer warranty which the manufacturers have a warranty service direct to the customer in which contact and warranty is best done directly through the manufacturer; AND/OR, some manufacturers offer an extended warranty over 1 year on certain products. See below for more details.

Replacement time (standard warranty only):

If your product was DOA please notify us or send/bring it in to us (including all packaging and contents) within 7 days of your invoice date to enable the quickest processing time. That way if we have stock we should be able to replace the product on the spot.
If you cannot get the product to our store within 7 days please email SUPPORT@IJK.COM.AU with the part# , serial# ,invoice# and fault description within the 7 days. That way we should be able to process this as a DOA, but there is no guarantee. After that has been done please send in product as soon as possible.

If your product was not DOA then we need to send back the faulty product to supplier/manufacturer for a replacement/fix. Typically you can get a replacement within 4-7 weeks depending on supplier/vendor and other factors. It can vary greatly between each product.

Manufacturer Warranty on Faulty Items:

Some parts have extra and/or are covered by direct to Manufacturer warranty and so support/warranty is usually done directly to Manufacturer. Please email us for manufacturer contact details.
(note: sometimes we can help you getting this done if going direct is an issue to you, but usually you will need to pay for freight/handling charges.)

• Monitors/LCDs: Typically 3 years.
• Printers/Scanners etc: Typically 1 year
• Notebooks/PDA etc: Typically 1 - 2 years
• All Network products (Synology/Netgear/DrayTek/Billion/Tp-link etc): Typically 1-2 years. All contact must be direct through manufacturer first , even if DOA.
• All/most UPS manufacturers work in a similar way to Networking products above.
• For all Intel Products  must be direct through manufacturer first , even if DOA.
• CPU: Typically 3 years
• Hard drives, Memory, PSU Manufacturers: Some brands have extended warranty. If within 1 year please check with us first.
• Refurbished Products: Typically refurbished items have 1 month warrantee, unless otherwise indicated.

Graphic card warranty T&C - Check vendor website for more information:

Graphics cards, except those labeled ¡°Mining Series¡±, are intended only for use with desktop PCs. Other types of use, such as blockchain computing or cryptocurrency mining, will render the product warranty void.¡±

Uncollected Goods

We will endeavour to contact you to collect your goods once they have been processed. This may include items that have been paid for, repaired, replaced, non-faulty and faulty.

Uncollected goods are subject to the Uncollected Goods Act 1995 and will be disposed of appropriately.

Firstly, and most importantly please contact us by email or phone to verify if a return/credit will be ok. Read below for guidelines on this procedure.

• No fees and charges including freight costs, service fees or credit card surcharges can be refunded (except under exceptional circumstances)
• We may replace, credit, refund or exchange faulty products at our discretion
• Refunds/Store credit can be made at the current market value or at compensation for the drop in value to price paid for faulty product. Any store credit is only valid for 6 months from date store credit is made available.
• Usually Networking products should not be returned until you have authorisation from the manufacturer first (to save time both for you and ourselves)

Returns of non-faulty products: This is *not* a satisfaction guarantee or try before you buy policy, please be sure of your purchases. If you have any questions, please email us first. Individual compatibility of items are not guaranteed unless installed and tested by our technicians.

If you purchased a product and change your mind then we may, at our discretion, be able to accept a return for refund/credit provided the product is returned within 7 days and in original packaging/condition. However, a minimum restocking fee of 25% restocking fee will by default be placed on any returns of this sort. Larger restocking fees may be accommodated by us if you cannot return it in its original condition.

If a product is faulty during it's one year warranty (and past the DOA period) then it is subject to either the standard or manufacturer warranty.

*Notes: Fees apply for testing of a non-faulty product done at an inconvenience to us. Standard fee will be minimum $60 for the first hour and $50 per hour afterwards.
 If it is reasonable to do so; certain fees may be charged for certain warranty cases wherein it is lawful that the customer may have to cover some of the expenses.
Any refunds may incur a $5 accounting fee on top of anything before mentioned.

Refunds on Deposits: No refunds can be made on deposits for Special and/or Order-in orders.